Return & Refund Policy
Last updated: [10/01/2026]
1. Overview
At Fistivo, we want our customers to feel confident when placing an order. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
By placing an order on our website, you agree to the terms outlined below.
2. Return Eligibility
Returns are accepted under the following conditions:
- Return requests must be initiated within 30 days of the delivery date
- Items must be unused, unworn, and in new condition
- Items must be returned in their original packaging, including all accessories
Items that do not meet these conditions may not be eligible for a return or refund.
3. How to Request a Return
To initiate a return, please contact our support team with:
- Your order number
- Reason for the return
Email: support@fistivo.com
Once approved, return instructions will be provided.
4. Damaged or Defective Items
If you receive an item that is damaged or defective:
- Contact us within 7 days of delivery
- Provide your order number and clear photos showing the issue
After review, we will offer:
- A replacement, or
- A full refund, based on your preference
5. Refund Processing
- Refunds are issued only after the returned item is received and inspected
- Approved refunds are processed to the original payment method
- Processing times may vary depending on your payment provider
6. Non-Returnable Items
Returns may be refused if:
- The item shows signs of use or damage after delivery
- Original packaging or accessories are missing
- The return request is submitted outside the eligible return period
7. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item is confirmed to be damaged or defective upon delivery.
8. Order Cancellations
Orders can be canceled only if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.
9. Exchanges
Exchanges are handled on a case-by-case basis and are subject to product availability. Please contact customer support for assistance.
10. Contact Information
For return or refund questions, contact us at:
Email: support@fistivo.com
Phone: +1 213 562 3595